Last updated: September 2024
Our Commitment to Data Protection
lavender-crag is committed to protecting the personal data of our website visitors and clients in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page provides information about how we comply with these regulations and your rights as a data subject.
Data Controller
lavender-crag acts as the data controller for personal data collected through this website and in the course of providing our consulting services. Our contact details are:
lavender-crag
47 Brunswick Street
Liverpool, L2 0PL
United Kingdom
Email: [email protected]
Types of Personal Data We Process
We may process the following categories of personal data:
- Identity data: name, job title
- Contact data: email address, business address
- Technical data: IP address, browser type, device information
- Usage data: information about how you use our website
- Communication data: records of correspondence with us
Lawful Bases for Processing
We only process personal data where we have a lawful basis to do so. The lawful bases we rely on are:
- Consent: You have given clear consent for us to process your personal data for a specific purpose. You can withdraw consent at any time.
- Contract: Processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
- Legal obligation: Processing is necessary for us to comply with the law.
- Legitimate interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those interests.
Your Rights Under UK GDPR
Under UK data protection law, you have the following rights:
Right to Access
You have the right to request a copy of the personal data we hold about you. This is commonly known as a "subject access request".
Right to Rectification
You have the right to request that we correct any personal data that is inaccurate or incomplete.
Right to Erasure
In certain circumstances, you have the right to request that we delete your personal data. This is also known as the "right to be forgotten".
Right to Restrict Processing
You have the right to request that we restrict the processing of your personal data in certain circumstances.
Right to Data Portability
Where processing is based on consent or contract and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
Right to Object
You have the right to object to processing based on legitimate interests or for direct marketing purposes.
Rights Related to Automated Decision-Making
You have rights in relation to automated decision-making and profiling. We do not currently use automated decision-making processes that produce legal or similarly significant effects.
Exercising Your Rights
To exercise any of your rights, please contact us using the details above. We will respond to your request within one month. In complex cases or where we receive a large number of requests, this may be extended by a further two months, but we will inform you if this is necessary.
There is no fee for making a request, although we may charge a reasonable fee if a request is manifestly unfounded or excessive.
Data Security
We have implemented appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:
- Encryption of data in transit
- Regular security assessments
- Access controls and authentication measures
- Staff training on data protection
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Our retention periods are determined by:
- Legal and regulatory requirements
- The nature of our relationship with you
- Whether there are ongoing legitimate business needs
International Transfers
Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the Information Commissioner's Office.
Complaints
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk
Updates to This Information
We may update this GDPR information from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically to stay informed about our data protection practices.